Key performance indicators and calendars are two tools that a forward-thinking leader can use to ensure their organization walks the talk.
You choose courage over comfort. You choose what is right over what is fun, fast, or easy. And you choose to practice your values rather than simply professing them. — Brené Brown*
We are now at one of our favorite elements of trust…Integrity! Integrity is absolutely the core component of this year’s Where the Rubber Meets the Road theme for our law office. In fact, we dare say, that if there is one element of trust to consider implementing in your organization this year, this is the one!
When we announced this year’s law office theme of trust for our monthly blog posts, little did we know that so much would unfold, especially since March. We are moving into the seventh month of the shelter in place, there is a national crisis that was reignited by George Floyd’s and Breonna Taylor’s murders, among many more, there are massive fire evacuations and property loss which continues even in this week, and there is the lingering smoke and serious health threat of hazardous air quality. With a summary like this, who can blame us for not following through with our commitments? Who can blame us for not always practicing our values?
These events are quite serious and have created an exceptional weight and challenge for many who lead in their professions, in addition to the personal lives of themselves and their team. Our office has been impacted and temporarily knocked down by some of these challenges. Because of this, we encourage each other to first take care of ourselves and our families, but to also dig deeper, as an office team, to make sure we are continuing to embody our core values while also running our business. We welcome you to join us and many others who are digging deep right now.
Courage is a choice to be less comfortable. In fact, many of the steps that we need to take right now require deep discomfort. Practicing our values, not just professing them, is largely an exercise in integration of key performance indicators (KPIs) and calendaring.
Choosing courage over comfort- using key performance indicators (KPIs) to embody core values.
I am going to take these two tired buzz phrases of the corporate world “KPIs” and “Core Values,” and sprinkle some integrity fairy dust on them. These phrases are tired because they have been around forever, which means that they work, but most companies don’t know how to make sure that their KPIs and core values are used for their full, beautiful potential, and because of that, they don’t spend much time with them, once they have written them down.
Here is the integrity fairy dust for your KPIs- Ask yourself these three questions to get you started on creating your own integrity fairy dust:
- What is keeping you from building human-focused metrics into your organization’s performance strategy?
- What is keeping you from getting creative about how to ensure that everyone who encounters your company gets “warm fuzzies” from their interaction, feeling seen and supported?
- Why can’t one or more equity target sit shoulder to shoulder with revenue and profit on your corporate dashboard?
Choosing courage over comfort means taking the more challenging and creative path to make sure your core value commitments are not just lip service. The integrity fairy dust will not only benefit the lives of your employees and your clients/customers, but it will also help you feel empowered to do more. Because it feels good, not just because you should.
Calendars are magical.
I have long described my calendar as my accountability tool, because it shows what I truly value, by using the metric of time spent. It can feel like a humbling tool for getting your priorities straight. Because, the calendar doesn’t lie. But the calendar can also be magic, because it can be used as a tool to empower you and your team to build objectives and deadlines to ensure your new fairy dust KPIs are fully implemented. If you live by this commitment, you will see gorgeous results.
So, as the annual fall planning season is here, I invite you to plan the fairy dust and magic of 2021 for your organization, with these two simple steps. The first step is to define which new data points for KPIs would you like to commit to as an organization, even at the expense of some initial lost profit. Secondly, build your calendar to make sure you meet those targets.
We want to hear from you! Send us a message or email to share how you have built integrity into your personal life, work environment or community.
Of course, contact us if you would like more information about how the concept of the integrity can be used to minimize legal issues in your company or help your company level up to meet the modern era.
*NOTE: Our theme for 2020 is “Where the Rubber Meets the Road,” and includes the Elements of Trust, outlined in the book, Dare to Lead, by Brené Brown. They are: Boundaries, Reliability, Accountability, Vault, Integrity, Nonjudgment, and Generosity, aka “BRAVING.” All quotes, unless stated otherwise, are to this book.